The company is investing in cloud tools and technologies to enable its employees to work from anywhere. At present, it employs over 17,000 people globally, including 2,000 from Hyderabad and 5,000 from Bengaluru. It is expanding its team and building capabilities by adding 1,000 people at each of its offices, taking the headcount to 9,000 people in India.
Apart from this, it has set up a micro-site in Shillong, Meghalaya, with a seating capacity of about 400. This micro-site is tied up with its office in Hyderabad. “We have also created micro-sites in Bengaluru and Ahmedabad. We are planning to introduce more micro-sites in smaller towns of the country,” said Animesh Jain, Chief Delivery Officer (India and Americas) of 7a.i.
“Later, we may build these micro-sites as hubs by hiring more people. We will be upgrading the micro-site in Shillong into a hub very soon. The pandemic has transformed the business environment over the last year. We have successfully implemented systems and processes that allow employees to work from anywhere (WFA),” he said. Continuing the hybrid working model, the customer experience management company is going beyond Hyderabad and Bengaluru in India to hire freshers and laterals for permanent roles across customer care executives for chat and support functions to manage clients worldwide. The newly hired people can work from their hometowns or they can work from the hubs.
Speaking about the revenue and attrition rate, Animesh Jain said: “During the pandemic, when we feared massive job cuts, we have witnessed a 25 percent growth in terms of revenues during the last financial year. Again, we have seen 20 percent growth this financial year over the previous fiscal. We are expecting the growth momentum to continue in the next fiscal as well. We have witnessed the lowest attrition rate of 2 percent a month against the industry average of 5 percent. Under hybrid working model, only 15 percent of our employees are working from the office while the rest of the employees are working from home. This will continue with only 20 percent working from the office in next couple of years.”
Source: The Hans India