Electronic Service Delivery (ESD) is a key pillar of Telangana State’s e-Governance vision and initiatives. ESD has facilitated delivery of Government to Citizen (G2C), Government to Business (G2B) and Business to Citizen (B2C) services to every corner of the State using ICT in an accountable, transparent and innovative manner.
MeeSeva has been envisioned to bring public services closer to the citizens and enable ‘Anywhere, Anytime’ access to citizen-centric services through multiple platforms and modes. It started in 2011 and has emerged as the primary mode for electronic delivery of G2C and G2B services from multiple departments in the Government of Telangana.
ESD delivers citizen services through 4,500 centres spread across the State. MeeSeva handles on an average 1,00,000 to 1,50,000 transactions per day and nearing 17 crore transactions. MeeSeva registers about 1.5 Cr transactions every year. Serves about 2.5 Cr citizens per annum. There are about 50 Departments offering more than 600 services through ESD. Telangana has consistently topped the States’ list of number of e-transactions released by the Electronic Transaction Aggregation and Analysis Layer (e-Taal), Ministry of Electronics and Information Technology (MeitY), Govt. of India.
Smart Governance is a key focus area of ITE&C Department. In this regard, ESD has been adopting emerging technologies like Big Data, AI, ML, etc., for re-engineering processes involved in delivery of G2C, G2B and G2G services.
ESD has implemented one of its kind m-Governance initiatives, T-App Folio, which enables delivery of G2C, B2C, VAS, and info services. T App can be accessed on Smart phones (App, Mobile Web) as well as feature phones (USSD, IVRS, and SMS). T-App Folio is also the only App in India that currently enables application and certificate services to be delivered to citizens.
T-App Folio was launched in February 2018 and the app has clocked more than 12 lakh downloads. It records close to 7,000 transactions a day. T App Folio currently hosts over 270 services from over 32 participating departments.
T-Wallet is the official digital wallet of Telangana State, launched on 1st June, 2017. It is the first digital wallet owned by any State Government in India. It has an Anytime Anywhere digital payment option for everyone. It serves Online (Desktop, Laptop), Smart Phone, Feature Phone and even offline. T-Wallet has been integrated with the services of SC Development Dept., Labour Dept., Traffic Police, Streenidhi, TSRTC, CDMA, Vijaya Dairy, Civil Supplies, JNTU, among other Government entities.
Real-time Digital Authentication of Identity (RTDAI)
RTDAI enables a document-less, presence-less governance mechanism using Big Data, AI, ML, etc. wherein the quality of Government Departments’ interaction with citizens can be significantly improved.
Pensioner’s Life Certificate through Selfie (PLCS)
PLCS is the first usecase of RTDAI and has been launched in April, 2019. The solution eliminates the need for pensioners to visit the authorized physical offices to submit proof of their liveness.
Facial Recognition in Elections for Voter Identification
State Election Commission, Telangana has used facial recognition application as a solution for real-time digital verifiability of the voters for 10 polling booths involving close to 7,000 voters in Kompally Municipal elections in December, 2020. This was the first time such technology was used in Elections in India. Facial Recognition through RTDAI was also deployed in the verification of voters in ‘Mahesh Bank Elections’ held in December, 2020.
Through Friendly Electronic Services of Transport (FEST), launched in July, 2020, the citizens of Telangana can avail numerous services of the Transport Department through a Smartphone from their home, anytime, anywhere, without physically visiting the RTA office. Except for services where a driving test or physical inspection of the vehicle is required, all services would be offered in a contactless and presence-less manner through FEST.
Degree Online Services, Telangana (DOST)
Leveraging RTDAI, authentication of students for admission into Degree Programs of the State was made completely online through DOST Authentication service. This ensured that the students could complete the authentication process without stepping out during the Covid-19 pandemic. The DOST autentication process has been continued to be implemented for the Degree Admissions.
Samagra Vedika, a smart Governance solution that uses Emerging Technologies such as Big Data and ML, integrates the Govt. databases for informed decision making. It ensures propoer delivery of subsidies and increase in revenues for Government departments.
Owing to its utility and potential, Samagra Vedika was mentioned in the Economic Survey of India, 2019 presented in the Parliament.